Cancellation Policy
If you do not show up for your scheduled appointment or give us a 24 hour cancellation notice, you will be charged 25% of the booked service. (This only applies to 1st time no shows, other charges apply to subsequent no shows. If you have any questions please contact us at 571-248-2924)
If you do not show up for your scheduled appointment or give us a 24 hour cancellation notice, you will be charged 25% of the booked service. (This only applies to 1st time no shows, other charges apply to subsequent no shows. If you have any questions please contact us at 571-248-2924)
All Children's Services will be linked as 1 profile for no shows and cancellations
Service Policy
Our goal is 100% customer satisfaction. We never want to let clients leave our salon unhappy. However, in the event you find yourself unsatisfied please contact us within 7 days of your service and we will be happy to make any necessary adjustments. Color correction services are not covered under this policy because this is never a single process solution.
Our goal is 100% customer satisfaction. We never want to let clients leave our salon unhappy. However, in the event you find yourself unsatisfied please contact us within 7 days of your service and we will be happy to make any necessary adjustments. Color correction services are not covered under this policy because this is never a single process solution.
Extra Hair Charge
Extra charges might apply to any customer who has very thick or long hair. These charges will be at the discretion of each stylist. Please remember if this applies to you, your services may take longer than scheduled. You may want to consider calling to book your appointment to make sure we have plenty of time to serve you.
Extra charges might apply to any customer who has very thick or long hair. These charges will be at the discretion of each stylist. Please remember if this applies to you, your services may take longer than scheduled. You may want to consider calling to book your appointment to make sure we have plenty of time to serve you.
Children Policy
As a courtesy to other salon guests, and in our efforts to offer a relaxed and professional atmosphere, we ask that you are aware that it is your responsibility to watch your children at all times while in the salon. You will be responsible for any damages to our merchandise. We ask for our guests to keep children under the age of 10 home for any appointment over 30 minutes in an effort to maintain this environment.
As a courtesy to other salon guests, and in our efforts to offer a relaxed and professional atmosphere, we ask that you are aware that it is your responsibility to watch your children at all times while in the salon. You will be responsible for any damages to our merchandise. We ask for our guests to keep children under the age of 10 home for any appointment over 30 minutes in an effort to maintain this environment.
Return Policy
Fashion Forward Salon does not accept returns or exchanges for items not purchased through Fashion Forward Salon directly (online or in store). All request for returns for products purchased at Fashion Forward Salon should be directed to location where purchased (online or in store).
Returns for damages or errors made in shipping must be called into Fashion Forward Salon within 48 hours of receipt of shipment. Fashion Forward Salon hours of operation are Tuesday-Thursday 9:30 AM to 7 PM, Friday 9:30 AM to 6 PM, and Saturday 8 AM to 3PM EST. During hours we are closed please email Fashionforwardsalon8022@gmail.com.
Fashion Forward Salon does not accept returns/exchanges on opened items, t-shirts, trial Kits, samples or any items sold as final sale.
All other products in unopened, unused retail sizes may be returned within 30 days of initial purchase for a refund of amount paid for items. Shipping charges are not refundable and all shipping charges related to the approved return are the responsibility of the customer.
All returns must be sent to the attention of Fashion Forward Salon and mailed to:
Fashion Forward Salon
15111 Washington St., Suite 129
Haymarket, VA 20169
If you are local, you can visit Fashion Forward Salon located at 15111 Washington St., Suite 129 Haymarket, VA 20169 and return your item at the front desk.
Once we have received the returned items, your refund will appear on your account in 9 - 14 business days. An email correspondence will be sent to the main contact on the account when the return has been processed. For the status of your return please call Fashion Forward Salon at 571-248-2924 Tuesday-Thursday 9:30 AM to 7 PM, Friday 9:30 AM to 6 PM, and Saturday 8 AM to 3PM EST. During hours we are closed please email fashionforwardsalon8022@gmail.com. Please have your order number available for reference.
Frequently Asked Questions
How do I cancel my order?
What is the status of my order and how can I track it?
I forgot to add an item. How do I add it to my order?
My order shows as being delivered, but I did not receive it. What should I do?
I want to order something that is showing out of stock. Can I back order the item?
My shipment arrived and it is damaged. What do I do?
I ordered the wrong Item. Can I return it and get the right one?
What are my payment options?
Fashion Forward Salon does not accept returns or exchanges for items not purchased through Fashion Forward Salon directly (online or in store). All request for returns for products purchased at Fashion Forward Salon should be directed to location where purchased (online or in store).
Returns for damages or errors made in shipping must be called into Fashion Forward Salon within 48 hours of receipt of shipment. Fashion Forward Salon hours of operation are Tuesday-Thursday 9:30 AM to 7 PM, Friday 9:30 AM to 6 PM, and Saturday 8 AM to 3PM EST. During hours we are closed please email Fashionforwardsalon8022@gmail.com.
Fashion Forward Salon does not accept returns/exchanges on opened items, t-shirts, trial Kits, samples or any items sold as final sale.
All other products in unopened, unused retail sizes may be returned within 30 days of initial purchase for a refund of amount paid for items. Shipping charges are not refundable and all shipping charges related to the approved return are the responsibility of the customer.
All returns must be sent to the attention of Fashion Forward Salon and mailed to:
Fashion Forward Salon
15111 Washington St., Suite 129
Haymarket, VA 20169
If you are local, you can visit Fashion Forward Salon located at 15111 Washington St., Suite 129 Haymarket, VA 20169 and return your item at the front desk.
Once we have received the returned items, your refund will appear on your account in 9 - 14 business days. An email correspondence will be sent to the main contact on the account when the return has been processed. For the status of your return please call Fashion Forward Salon at 571-248-2924 Tuesday-Thursday 9:30 AM to 7 PM, Friday 9:30 AM to 6 PM, and Saturday 8 AM to 3PM EST. During hours we are closed please email fashionforwardsalon8022@gmail.com. Please have your order number available for reference.
Frequently Asked Questions
How do I cancel my order?
- In order to cancel your order please call Fashion Forward Salon at 571-248-2924 to speak with one of our staff members Tuesday-Thursday 9:30 AM to 7 PM, Friday 9:30 AM to 6 PM, and Saturday 8 AM to 3PM EST. If you wish to cancel your order during hours we are closed please email fashionforwardsalon8022@gmail.com
What is the status of my order and how can I track it?
- Orders are typically processed and shipped within two business days. Please check your email for shipping and order confirmation. Your tracking number will be automatically emailed to you after your order has shipped.
I forgot to add an item. How do I add it to my order?
- Our orders are fulfilled quickly, please contact Fashion Forward Salon at 571-248-2924 within 1 hour of your order being placed Tuesday-Thursday 9:30 AM to 7 PM, Friday 9:30 AM to 6 PM, and Saturday 8 AM to 3PM EST. If you wish to add an item to your order during hours we are closed please email fashionforwardsalon8022@gmail.com to see if one of our staff members are able to add that item to your order for you.
My order shows as being delivered, but I did not receive it. What should I do?
- First check on your front or back porch, perhaps a neighbors house, as sometimes the carrier may leave the package hidden to prevent it from being stolen. If you have tried that and can't locate your package, please contact Fashion Forward Salon at 571-248-2924 for assistance with your missing package. During hours we are closed please email fashionforwardsalon8022@gmail.com.
I want to order something that is showing out of stock. Can I back order the item?
- Yes. Contact Fashion Forward Salon at 571-248-2924 for assistance. During hours we are closed please email fashionforwardsalon8022@gmail.com.
My shipment arrived and it is damaged. What do I do?
- We sincerely apologize if you received any damaged items. Please contact Fashion Forward Salon at 571-248-2924 and one of our staff members will be able to assist you with your replacement. During hours we are closed please email us at fashionforwardsalon8022@gmail.com
I ordered the wrong Item. Can I return it and get the right one?
- Yes, it would be our pleasure to send you the correct item. Please call Fashion Forward Salon at 571-248-2924 within 30 days of your original order and one of our staff members will be happy to assist you. **Please note that the return policy still applies; Fashion Forward Salon does not accept returns/exchanges on opened items, t-shirts, trial Kits, samples or any items sold as final sale. Shipping charges are not refundable. See Return Policy for additional information.
What are my payment options?
- American Express
- Visa
- Mastercard
- Discover
- PayPal
- ApplePay
- GooglePay